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IT Support Engineer

5+ Years
Open to Work From Home
Established in 2002
51-200 Employees
Total vacancies for this job title: 1
Posted On: January 12, 2022
Job ID: 394708




Job description


We are looking for an IT Support Engineer to provide enterprise-level assistance to our customers. The ideal candidate must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. Tasks include installing and maintaining servers and networks for our clients. You will make appropriate and safe changes of the IT infrastructure. Overall, great troubleshooting abilities and attention to detail.



  • Oversee the implementation and usage of information technology and computer systems

  • Support corporate and field staff in training and coaching related to IT initiatives and systems

  • Plan, organize, control, and evaluate IT and electronic data operations

  • Perform planning, development, implementation, and coordination of systems, policies, and procedures

  • Prepare measures to ensure the security of data, network access, and backup systems

  • Comply with user needs and system functionality to contribute to organizational policy

  • Detect problematic areas and implement strategic solutions in time

  • Review and analyze systems, assessing their outcomes

  • Organize assets, information security, and control structures

  • Manage annual IT budget alongside Manager and ensure cost-effectiveness

  • Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.


  • BS Degree in Computer Science, MIS, or other relevant areas

  • 4 to 5+ years' experience of working as a technical support/IT technician  or other relevant position

  • Excellent diagnostic and problem-solving skills

  • Excellent communication skills

  • Outstanding organizational and time-management skills

  • In-depth understanding of diverse computer systems and networks

  • Significant experience in data center management and data governance

  • In-depth knowledge of technical management, information analysis, and computer hardware/software systems

  • Good experience with computer networks, network administration, and network installation

  • Knowledge of ConnectWise manage or ConnectWise automate (LabTech) a plus

Successful applicants will enjoy the following compensation and benefits package:

  • HMO

  • Quarterly Bonus (in dollars according to your performance)

  • Internet Allowance

  • More Vacation Leaves (based on tenure)

  • Government Contributions

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