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Technical Support Representative (Non-Billing) | Up to 24K

₱19,000 - 24,000 per month
No Experience
With Business Certificates
Established in 2010
501-1000 Employees
Lahug, Cebu City, Cebu
Total vacancies for this job title: 2
Posted On: January 18, 2022
Job ID: 394705

Details

MedSpecialized, Inc. is looking for Technical Support Representatives!

 

WORK FROM THE COMFORTS OF YOUR HOME!*
The Technical Support Representative is allowed to work from home. Once the pandemic situation is better, the Technical Support Representative may be required to report in our IT Park office in Cebu.

 

Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

 

General Description: The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions.

 

Holidays: All national Philippines and USA holidays are observed.
 
Monthly Salary (not including bonuses): 19,000 - 24,000

 

Responsibilities:

  • Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered

  • Work on assigned emails on issues received via email

  • Take care client calls and transfer to designated department if necessary

  • Escalate issues encountered if further troubleshooting is needed

  • Coordinate with internal teams depending on clients' requests

Requirements:

  • Preferably a graduate of IT related courses: IT, CompSci,  Computer Eng'g graduates, ECE, IE

  • Undergrads also accepted but must have extensive IT/Technical background and experience

  • Knows basic hardware and software troubleshooting

  • Must be knowledgeable to Windows OS and Servers

  • Have idea on server remote environment and set ups

  • Flexible on switching working hours

  • Must PREFER to work in graveyard shift 

  • Easy going  and independent

  • Can work with lesser lesser supervision

  • Experience is BPO industry is a great advantage especially if having experience working in technical support field.

  • Willing to work onsite if WFH equipment does not meet the technical requirements

  • Willing to relocate to Cebu

 Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:

  • Covid-19 Vaccine Access

  • Robust and effective Government Benefits Administration

  • Relocation allowance for new hires (from Outside Cebu)

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with 1 free dependent

  • Free Life insurance

  • Free Accident insurance

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

  • Paid time off—public holidays, vacation, and personal time off

  • Discounted Gym membership

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.


Pro tip: prepare for that interview and impress the hiring managers!


For more information about our company, visit our website: www.medspecialized.com/