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Customer Service Representative for an Australian BPO Company (Cebu)

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 2012
201-500 Employees
5th Floor, Tech Tower, Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: January 10, 2022
Job ID: 394537

Details

Customer Service Representatives communicate with customers and are often the “voice” of their company in that role. They field inbound and outbound calls, help answer questions and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction.

 

Responsibilities and Duties:

  • Answer incoming and outgoing calls promptly from customers with inquiries on product orders

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times

  • Acknowledging and resolving customer complaints

  • Knowing the products inside and out so that you can answer questions

  • Processing orders, forms, applications, and requests

  • Keeping records of customer interactions, transactions, comments, and complaints

  • Communicating and coordinating with colleagues as necessary

  • Providing feedback on the efficiency of the customer service process

  • Managing a team of junior customer service representatives

  • Ensure customer satisfaction and provide professional customer support

Candidate Requirements: 

  • University/college degree is an asset but not required

  • Familiarity with office software and phone systems is a plus

  • Previous experience, especially in a particular industry, preferred

  • Ability to stay calm when customers are stressed or upset.

  • Excellent English communication skills - both written and verbal

  • Ability to multitask, prioritize and manage time effectively

Why work with Delonix Marketing Corporation?

  • Added to company HMO after 1 month

  • Life Insurance, Accident Insurance

  • Savings & Retirement Fund

  • Leave Entitlements

How to Apply


This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:

 

Application Form: bit.ly/applydelonix

Digital Interview: https://app.willotalent.com/invite/ZUCjpb/

 

NOTE: Only applicants who submit their resumes through the above links are reviewed. Apply now from the comforts of your home!

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