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Retention Agents - Earn as much as 28K Salary Package!
2 to 4 Years
With Business Certificates
Established in 2014
10/F, i1 Bldg, Cebu IT Park, Apas, Cebu City, Cebu
Posted On: January 21, 2022
Job ID: 394283
Select VoiceCom is an affiliate of Executive Boutique PH, Inc. and is currently looking for:
Retention Agents to join our fast-growing newspaper subscription account!
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!
Checkout our Facebook page www.facebook.com/EBCallCenter
What we offer:
Starting salary package of Php 28,000
Signing bonus of Php 10,000
As much as Php 25,000 in monthly incentives
Plus the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Answer customer inquiries regarding subscriptions
Attend to billing concerns
Retain subscriptions of customers
Resolve billing disputes
Desired skills & knowledge:
Must have at least 2 years of combined Customer Service experience and Sales/Upselling/Retention background
Previous experience with subscription service industry is an advantage
English speaking skills close to native level, minimal to no accent
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the American consumers’ mentality is a plus
Supports the mission of “Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Must be willing to attend training on-site
Willing to work on-site
Work Schedule: Night Shift
How to Apply
Interested candidates may send an updated copy of their resume to email@example.com.
We are only accepting online applications for now.
Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.