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Customer Service Representative - Voice Email and Chat - Dayshift Account!

2 to 4 Years
Established in 2005
1001-5000 Employees
FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu
Total vacancies for this job title: Over 10
Posted On: January 17, 2022
Job ID: 394200


Admerex is a Business Process Outsourcing (BPO) company that started its operations in 2007, catering to many banks and financial services companies, e-commerce, telecommunication companies, and government agencies.


In October 2020, Admerex joined and became a Support Services Group Company – a Customer Contact Center and BPO Company with headquarters located in Waco, Texas, United States of America – and has been designated as its Regional Headquarters in the Asia-Pacific.


Our PH Sites:

  • Mandue City (Atlas Site)

    -FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu

  • Cebu City (Aris Site)

    -2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu

  • Makati City (Alpha Site)

    -The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila

  • Mandaluyong City (Astra Site)

    -G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila

  • Mandaluyong City (Alto Site)

    -6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila

Customer Service Representative - Voice Email and Chat - Dayshift Account!


Job requirements

  • At least 2 years Customer Service experience, BPO setting

  • Good to excellent oral and written English communication skills

  • Sound grasp of online shopping

  • Can handle stressful customers calmly and professionally

  • Experience working in a high-volume environment

  • Must be reliable, confident, fun, outgoing personality and able work within a team

  • Able to multitask and learn business specifics updates immediately

Job description

  • Provide great customer service experience to all customers via Inbound, Outbound and/or Email/Chat support

  • Respond to email or chat inquiry and other customer service concerns

  • Perform other tasks from the management as necessary

  • Specific JD will be discussed once endorsed to Operations

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