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Front Desk Officer

2 to 4 Years
With Business Certificates
Established in 1970
11-50 Employees
Junquera St., Kamagayan, Cebu City, Cebu
Posted On: January 7, 2022
Job ID: 394121

Details

SOUTHPOLE CENTRAL HOTEL

 

Incorporated in November 28, 1990, Southpole Corporation, is a family-owned company, a conglomerate of various divisions and segments, both in product and service industries. The company offers oil and gas products, exclusive dealer of food and beverages, as well as engaged into services such as business and consumer financing, convenience stores, pawnshops, ticketing agency and pension house services.

 

Since its establishment 25 years ago, Southpole has become the leading distributor of oil and gas products and beverages in Bongao, Siargao and Zamboanga City. In addition, we are the top financing institution in Bongao, Tawi-Tawi, Zambonaga City, and Ipil, Sibugay for the past five years. The company expanded its financing and pension house operations in Cebu in June 2015, as well as the construction of the new additional segment, the Southpole Central Hotel under a newly form corporation, Southpole Land Development Corporation.

 

Southpole Central Hotel,  the newest business hotel in the city, is scheduled to soft-open this October 2015. With 95 guestrooms and suites and meeting venues to accommodate the growing demand for both leisure and business travelers in Cebu City.

 

FRONT DESK OFFICER

 

Job Description:

  • Ensures Outstanding customer care at all times.

  • Maintains a friendly, professional, cheerful and courteous demeanor at all times.

  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

  • Monitor and Manage Online Travel Booking Agencies

  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.

  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

  • Trains and directs the work flow and processes of the front desk and FO staffs. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.

  • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Adheres to company credit limit policies.

  • Allocates rooms to expected arrivals after checking the guests preferences and special requests.

  • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.

  • Cross checks all billing instructions are correctly updated

  • Participates in setting yield management strategies, marketing programs and rates

  • Performs other duties as assigned, requested or deemed necessary by management.

  • Ensures Front desk log book and hotel log book is always updated and acted upon.

  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

  • Participates in hotel committees and task force assignments.

  • Assists all departments in servicing the guests especially during high volume periods.

  • Produces hotel front desk schedules

  • Participates in the budget and forecast reporting

  • Ensures time and attendance policies and payroll are accurately reflected.

  • Ensures front desk supplies are stocked and computer equipment functioning properly.

Requirements:

  • Must be a Bachelor’s Degree Holder

  • Must Have an Hotel Front Desk/Office Experience (2) Years

  • High level of accuracy and attention to detail

  • Flexible

  • Must be willing to work in shifting schedules

  • Calm, efficient and able to work under pressure

  • Can work professionally and with leadership skills

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