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Bilingual Chat and Email Support Representative [Spanish]

2 to 4 Years
With Business Certificates
Established in 2018
51-200 Employees
The Space Bldg 9th Floor A.S. Fortuna St., Banilad, Mandaue City, Cebu
Posted On: January 11, 2022
Job ID: 394044

Details

ENGLISH PLUS REPUBLIC

 

For Immediate Hiring!

 

BILINGUAL CHAT AND EMAIL SUPPORT REPRESENTATIVE [SPANISH]

 

Job Description

 

The Bilingual Spanish Customer Care Representative will perform the functions outlined below:

  • Perform customer support via chat and email both in English and Spanish language

  • Engage with and resolve customer issues, requests and other concerns

  • Address and resolve client's issues

  • Take initiative to recommend and implement quality process improvements based on identified trends or others gaps in knowledge

  • Record and report on issues that customer encounter

  • Carry out issue root cause analysis and resolution in a timely and effective manner

  • Support customers during our hours of operation

Qualifications:

  • At least 2 years of customer service experience in a BPO setting, preferably in a bilingual setup

  • Experienced working with email, chat support

  • Excellent English and Spanish oral and written comprehension skills, Spanish level proficiency must be B1+

  • Must be willing to work on any shifting schedules including graveyard shift schedule

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