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Apply as Corporate Support Specialists! Earn Competitive Salary + Allowances + Bonuses per month!
1 Year or Less
With Business Certificates
Established in 2000
11th floor, Philam Life Center Cebu, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: January 7, 2022
Job ID: 394031
Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence.
Providing simple, innovative and affordable online solutions that change lives
To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service
Dreamscape Networks’ five core values represent the principles and beliefs that have guided the company throughout the years. These values are reflected in employees’ decisions and actions every day.
- Genuine – The Company believes that one of the most important lessons in life and business is the need to be authentic and honest.
- Relentless – The Company is composed of a young and dynamic workforce with a high level of energy and motivation to work beyond the extra mile.
- Passion – Dreamscape Networks operates with utmost passion and commitment to continuously serve its customers.
- Excellence – The Company promotes a culture of excellent and commitment to continuously serve its customer.
- Fun – Dreamscape Networks celebrates every successful milestone it achieves with togetherness as a company. It fosters a productive environment of working while having fun.
The Digital transformation is happening right now, so get on board!
CORPORATE SUPPORT SPECIALIST
- Provides excellent service and technical support to Resellers and Corporate Account owners of Dreamscape Networks Ltd. in all means of communication including phone, chat, and email
- Responds promptly to the needs of the Resellers and always provides the best solutions to any issues
- Answers emails, chats, and phone calls accurately, timely, and professionally
- Documents every support calls, chat and emails in every transaction on time
- Escalates urgent and complex issues with the ability of properly setting appropriate prioritization
- Diagnoses and solves technical issues involving email clients, website, DNS and more
- Educates resellers on inquiries and other product information
- Receives and acknowledges customer complaints directly from resellers via email and resolves them immediately
- Remains updated with new products and new technical procedures through Confluence or Info Pop updates
- Works collaboratively with colleagues, not only limited to Team Leaders and Managers
- Must completed at least 2 years in College
- Must have knowledge in tools usage and navigation including but not limited to Zendesk, Zeacom, LIvezilla
- Must have advance domain and web hosting technical knowledge and skills
- Must have excellent communication and customer service skills
- Must have strong reasoning, problem-solving and analytical skills
- Must be trustworthy and able to maintain information confidentiality
- Must be detail-oriented and able to manage multiple tasks effectively
- Must be proactive in providing suggestions to improve current processes
How to Apply
As part of the application process, kindly access the link below:
Step 1 : Please select LOCATION : Cebu, Philippines;
Step 2: Then choose the Position you are applying for;
Step 3: And click Apply
Step 4: Create an account – start your application
Step 5: Upload your updated CV
Step 6: Fill out necessary informations
Step 7: Save and continue