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Process Expert, Interface Management

2 to 4 Years
With Business Certificates
Established in 2011
501-1000 Employees
10/F Mercedes-Benz Tower, Mindanao Ave., Cebu Business Park, Luz, Cebu City, Cebu
Posted On: January 13, 2022
Job ID: 393801

Details

MERCEDES-BENZ GROUP SERVICES PHILS., INC.

 

Is currently looking for:

 

PROCESS EXPERT, INTERFACE MANAGEMENT

 

Responsibilities:

 

Process Design

  • Responsible for optimal process design, fulfilling top efficiency and technical standards, customer needs and legislation

  • Participates in projects, identifying the impacts in the Interface processes and leading the implementation of the process changes in the organization

  • Keeps and improves the standard interface process model

  • Migrates and Standardize Projects

  • Participates in the definition of the business case for new business

  • Implements the As-Is with Shared Services model, including agreement of activity split and new communication model

  • Tracks knowledge transfer and documentation quality checks during the time of migration

  • Stabilizes the operations after the transfer

  • Leads standardization projects initiatives in the area of Interfaces coordinating teams in the legal entities (wholesale, Retail, Financial Services Companies)

  • Aligns with central accounting and accounting methods departments

Operation Knowledge Management – Continues Improvement Interfaces

  • Responsible for the critical knowledge in sub-process and methods: capturing, documentation, continuous improvement and application

  • Accounting support knowledge, Support in accounting based guidelines impacting for transactional accounting processes including the Internal Control for Financial Reporting

  • Ensures identification, skilling and back up of critical people. Ensures knowledge transfer to all relevant parties

Service Management & Performance Management

  • Ensures communication platform between the SSC and the Manager of Accounting of those MPC enrolled in the SSC, ensuring the issue resolution tracking and follow up for those escalations reached the Service Management Platform.

  • Reports regularly and review of the KPI together with the operations responsible

  • Reports regularly and review of the KPI’s to FAO responsible.

  • Reports regularly and review of the KPI together with the Accounting Managers of customers enrolled in the SSC to ensure the SLA service levels.

  • Ensures communication channels and matrix between the SSC and the MPC enrolled in the SSC

Qualifications:

  • A graduate degree in Accountancy, Information Technology or any related field

  • At least 1 year in Project Management

  • At least 2 years in international SSC experience

  • At least 2 years experience in accounting at management position

  • At least 2-3 years previous supervisory experience required

  • At least 1-2 years experience working with working with SAP

  • Expertise in Interface Processes and Systems

  • Knowledge in SAP

  • Proficient in all Microsoft Office productivity tools

  • Ability to coach others on key Interface Management concepts

  • Extensive knowledge and understanding of Interface Management area processes

  • Ability to supervise and maintain accurate processing standards for Interface activities

  • Ability to address complex issues within the Interface Management team

  • Ability to assess a problem and promptly resolve or escalate issues to the Interface Manager

  • Speaks English and can write business language fluently

  • Familiarity with other Asian language would be a plus

  • Ability to hold associates accountable for the achievement of established customer satisfaction levels

  • Ability to identify improvement opportunities and actively engage in implementing improvements

  • Ability to work with direct reports to create career development plans by

  • Ability to identify and document appropriate career and skill development goals, milestones and measures

  • Ability to influence change in others through role modeling

  • Ability to impact team morale, sense of belonging and participation

  • Be viewed as a source of deep knowledge on Interface Management

  • Process and project oriented

  • High level of communication and interpersonal skills

  • Ability to carry out moderations and produce agreements

  • Analytical and target oriented

  • Travel availability

  • Ability to coach and motivate team members and foster a cooperative team environment

  • Ability to communicate effectively both orally and in writing

  • Ability to build productive working relationships across functional areas

  • Capable of being entrusted with “confidential” information

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