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Technical Support Agent (Telco-Account) + 5K eGC Incentive - TeleTech I.T Park

2 to 4 Years
With Business Certificates
Established in 1982
10,000+ Employees
W. Geonzon St, ebloc 2 Cebu I.T Park, Lahug, Adlaon, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: January 12, 2022
Job ID: 393757

Details

At TTEC, we’re all about the Human Experience. Elevated. As a Technical Support Representative in Cebu, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture

 

What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

 

During a Typical Day, You’ll

  • Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

  • Answer incoming communications from customers

  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • 6 months or more years of customer service experience plus some post-secondary education

  • Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations

  • A solution-oriented mindset to ensure happy customers

  • You lead by example and work with your team to contribute to the overall success of your client program

  • Computer savvy

What You Can Expect

  • Competitive pay and performance-based incentives

  • Knowledgeable, encouraging, supporting and present leadership

  • Diverse and community minded organization

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

  • An accessible office location inside the central business area in Cebu City with nearby food establishments

A Bit More About Your Role  
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

 

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

 

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

 

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