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Customer Service Expert

1 Year or Less
With Business Certificates
Established in 1961
5001-10,000 Employees
7th Floor E-Bloc Tower 1, Cebu IT Park, Apas, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 1,000
Posted On: January 12, 2022
Job ID: 393208


About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


We’re hiring for the following positions:




The Customer Service EXPERT- Cebu IT Park will receive incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/ merchant establishments. Will do research on accounts with disputes in order for it to be resolved. The role would also cover prevention and recovery of losses.


The main role of a Customer Service Agent - Cebu IT Park is to efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and/or concern. Specialists receive calls regarding card member charges, fees, interest rates, rewards, and other credit card concerns. The specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank.


Minimum Qualifications:

• Highschool graduates must have atleast 1 year of customer service experience

• College undergraduates with less than 4 semesters must have atleast 1 year of customer service experience

• College undergraduates with complete 4 semesters and College fresh graduates are encouraged to apply even without customer service experience

• Excellent English communication skills

• Willing to work in Cebu City

• Willing to work in shifting schedule

• Willing to work graveyard shift

• Detail oriented with a strong ability to work in a fast paced environment

• Must be eligible to work in the Philippines


Catch the replay of our Philippine virtual session: “How to make an impact with your skills at JPMorgan Chase”. Hear from current employees from our voice functions and find out what it’s like to work at JPMorgan Chase


Apply, Get Hired and Enjoy the Following Benefits:

• Competitive compensation package (basic + allowances)

• Professional growth and competitive compensation

• Paid training

• Incentive payments for night shifts

• Life Insurance

• HMO Coverage from Day 1 with 2 free dependents (upon regularization)

• Retirement Plan

• Maternity, Paternity, and Solo Parent Leave

• Special Leave Benefits for Women



• Allowance

• Transportation


*Terms and conditions apply


How to Apply

Online Application:

Visit our career website at


Via Zoom App

Enter Zoom Meeting ID: 944 0066 7653


(no passcode required)

To prepare, please set up your device guided by the instructions below and test your connection prior the interview schedule. To help ensure the best videoconference quality, please connect to Zoom using Wi-Fi and join from a quiet location. 



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