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Customer Service Specialist Level 2 - Health and Dental Benefit

₱21,000 - 29,000 per month
1 Year or Less
With Business Certificates
Established in 1889
1001-5000 Employees
Manulife Bldg. Mactan Newtown, Mactan Lapu-Lapu City, Mactan, Lapu-Lapu City, Cebu
Total vacancies for this job title: Over 50
Posted On: January 14, 2022
Job ID: 392836

Details

 

Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

 

The Opportunity 

 

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. 

 

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

 

Minimum Skills to hire:

  • Completed 2 years in College with atleast 6 months to 1 year BPO experience.

  • Excellent English communication skills (spoken and writing)

  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

  • Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem

  • Ability to multi-task and navigate multiple applications at the same time.

  • Amenability to be trained onsite

  • Amenability to work at night full-time, shifting schedules, Philippine holidays

 

Nice to Haves: 

  • Call Center experience focus in customer service and health care

  • Exposure to Shared Services or Financial Services environment/industry

  • On the job you will: 

  • Build sustainable relationships and trust with customers through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods and tools

  • Handle customer inquiries and concern, provide appropriate solutions and alternatives

  • Work closely with team leaders to drive innovative solutions to meet business needs.

 

Our commitment to you 

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success 

  • A bold ambition and set of goals to be a leader in driving transformation in our industry 

  • Our best. Every day. 

 

Learn more about opportunities with us at jobs.manulife.com.

 

Join us now!

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