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Technical Customer Support

1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2004
11-50 Employees
Home-based
Posted On: November 22, 2021
Job ID: 392337

Details

COMMUNIGATE TECHNOLOGIES INC.

 

Is currently looking for:

 

TECHNICAL CUSTOMER SUPPORT

 

Responsibilities:

  • Provide day-to-day technical support and assistance for customer issues and/or concern.

  • Analyze and troubleshoot customer issues and/or concern and communication with the customer updates and/or resolution.

  • Escalate to the next level customer issues and/or concern if warranted and appropriate.

  • Provide hourly, daily, weekly, monthly reports on incidents and as required. (Rotational shift).

  • Maintain positive and proactive relationships with customers.

  • Work closely with Client related issues, answer calls, and support clients for all technical and non-technical issues and requests.

  • Monitor all running system/applications, including client applications when possible, and report / react to abnormal or unusual observations.

  • Provide technical support to internal clients (employees) such as email concerns, laptop/desktop/router/modems malfunction, among other things.

  • Willing to do shift rotation and extended work time when needed.

Requirements:

  • BS Degree in Information Technology, Computer Science or any relater course.

  • At least 1 year of experience in a handling customer technical and non-technical concern.

  • Knowledgeable in My SQL, MS Office, and network troubleshooting.

  • Knowledgeable in Windows, Linux and MacOS is an advantage.

  • Strong communication skills in English, both verbal and written.

  • Strong Analytical, Problem-solving, and decision-making skills.

  • Strong character and should be able to handle disappointments, frustrations and adjust accordingly.

  • Should be stable and able to commit and fulfill the commitment no matter what

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