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Technical Customer Support
1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2004
Posted On: November 22, 2021
Job ID: 392337
COMMUNIGATE TECHNOLOGIES INC.
Is currently looking for:
TECHNICAL CUSTOMER SUPPORT
Provide day-to-day technical support and assistance for customer issues and/or concern.
Analyze and troubleshoot customer issues and/or concern and communication with the customer updates and/or resolution.
Escalate to the next level customer issues and/or concern if warranted and appropriate.
Provide hourly, daily, weekly, monthly reports on incidents and as required. (Rotational shift).
Maintain positive and proactive relationships with customers.
Work closely with Client related issues, answer calls, and support clients for all technical and non-technical issues and requests.
Monitor all running system/applications, including client applications when possible, and report / react to abnormal or unusual observations.
Provide technical support to internal clients (employees) such as email concerns, laptop/desktop/router/modems malfunction, among other things.
Willing to do shift rotation and extended work time when needed.
BS Degree in Information Technology, Computer Science or any relater course.
At least 1 year of experience in a handling customer technical and non-technical concern.
Knowledgeable in My SQL, MS Office, and network troubleshooting.
Knowledgeable in Windows, Linux and MacOS is an advantage.
Strong communication skills in English, both verbal and written.
Strong Analytical, Problem-solving, and decision-making skills.
Strong character and should be able to handle disappointments, frustrations and adjust accordingly.
Should be stable and able to commit and fulfill the commitment no matter what