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Implementation Specialist

₱16,000 - 25,000 per month
No Experience
With Business Certificates
Established in 2010
501-1000 Employees
8F Skyrise 4B, Cebu IT Park, W Geonzon St., Lahug, Cebu City, Cebu
Total vacancies for this job title: 5
Posted On: January 11, 2022
Job ID: 392153

Details

MedSpecialized, Inc. is looking for Implementation Specialists!
 
WORK FROM THE COMFORTS OF YOUR HOME!*
The Implementation Specialists is allowed to work from home. Once the pandemic situation is better, the Implementation Specialists may be required to report in our IT Park office in Cebu.
 
Office Location: 8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City  
 
Holidays: All national Philippines and USA holidays are observed.
 
Monthly Salary (not including bonuses): 16,000 - 25,000 PHP 
 
Responsibilities:
  • Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
  • Work on assigned emails on issues received via email
  • Will be in charge of IMS Product training, VN customization, and Letters and Forms, and Value-Added Services
  • Take care client calls and transfer to designated department if necessary
  • Escalate issues encountered if further troubleshooting is needed
  • Coordinate with internal teams depending on clients' requests
Requirements:
  • Fresh graduates are welcome to apply!
  • Must be a college graduate. Preferably medical related course, IT course
  • Basic knowledge of medical terminologies is an advantage, but not required
  • BPO/Customer Service work experience is a plus
  • ESL/Training work experience is preferred
  • Good English communication skills
  • Must PREFER to work in graveyard shift
  • Able to work overtime, holidays and weekends if necessary
  • Must score exceptionally high in our online aptitude exams
  • Easy going and independent
  • Can work with less supervision
  • Confident, has high self-esteem, and must be tech savvy
  • Experience in project/software implementation is an advantage
  • Experience in software set up and troubleshooting is an advantage
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
  • Covid-19 Vaccine Access
  • Robust and effective Government Benefits Administration
  • Relocation allowance for new hires (from Outside Cebu)
  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
  • Free Health insurance with 1 free dependent
  • Free Life insurance
  • Free Accident insurance
  • Company-sponsored outings
  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
  • International travel opportunities (India and US office)
  • Paid time off—public holidays, vacation, and personal time off
  • Discounted Gym membership
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.
 
Pro tip: prepare for that interview and impress the hiring managers!
 
For more information about our company, visit our website: www.medspecialized.com/