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Product Trainer

2 to 4 Years
Established in 1999
10,000+ Employees
Matina IT Park, MacArthur Hi-way, Talomo Proper, Davao City, Davao del Sur
Total vacancies for this job title: 5
Posted On: November 5, 2021
Job ID: 391449


Get on the train! Join our team and be a Product Trainer at Alorica Davao!
Minimum Education and Experience:
  • Minimum of 2 years university and 2 years work experience or Bachelor’s Degree in Education, Communications or related field required
  • Minimum of 1-3 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experienced preferred.
  • 1 Year Trainer Experience (US based programs/projects)
  • Excellent English Communication and Interpersonal Skills
  • Cultural Awareness and Competency – experience in training US Audience preferred
Knowledge, Skills and Abilities:
  • Excellent interpersonal, written, and oral communication skills.
  • Proficient personal computer skills including Microsoft Office including Excel, PowerPoint, and Access.
  • Must possess strong problem solving skills.
  • Strong coaching and motivating skills.
  • Knowledge of adult learning theories a plus.
  • Ability to analyze training needs to identify deficiencies and foster a learning environment that promotes continuous improvement.
  • Ability to lead both new and experienced employees to perform their duties.
  • Ability to work in a team fostered environment.
  • Ability to prioritize and organize work in a multitasked environment.
  • Ability to adapt to a flexible schedule.
  • Ability to maintain the highest level of confidentiality.
  • Responsible for the delivery of consistent high quality client training programs through embracing the Company’s training methodology.
  • Facilitate aligning to the training approach and adheres to the Company’s onboarding, New Hire Training, and A-Bay playbook standards.
  • Supervise agents through training classes and A-Bay and assists in the successful integration of agents into Operations. Manages policy and procedure concerns through administration of corrective action up to and including termination.
  • Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately document agent performance through maintenance of communication logs noting progress, assessment scores, etc.
  • Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery.
  • Assesses training needs and learning styles and customizes training approach to be the most effective based upon the audience and training content. Utilizes and/or designs role play scenarios to drive job simulation practice.
  • Comply & participate in the Company’s Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement & grow job skills.
  • Evaluate and recommend training content improvement
  • Provides additional one-on-one training and coaching support to agents that need additional focus.
  • Prepare training reports for Training and Operations to record training milestones and progress, as required.
  • Responsible for obtaining and/or maintaining all relevant certifications to perform job. Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions.
Davao Site: Matina IT Park, MacArthur Hi-way, Talomo District, Davao City, Davao del Sur
For more information about Alorica, visit our website:

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