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Helpdesk Technician, Level 2 (Remote)

2 to 4 Years
Open to Work From Home
Established in 1996
11-50 Employees
Posted On: November 23, 2021
Job ID: 390735


REPORTS TO: Service Manager
Digital Seattle continues to grow and is currently seeking a reliable and driven remote-based Helpdesk Technician Level 2 to add to our solid and reputable team in Seattle, Washington, USA.
We need a determined self-starter who is driven and capable of supporting organizational change. He or she needs to be focused on achieving challenging results in a fast-paced environment. As a remote worker, he or she must be very adept at managing their time and schedule, communicating regularly with their team, and meeting / reporting on daily goals.
The Helpdesk Technician Level 2 will work as a member of the service operations team to provide best-in-class IT services to our clients. This position must maintain a prompt schedule, a polite professional demeanor, and provide excellent client service in accordance with Digital Seattle’s standards.
KNOWLEDGE and EXPERIENCE (required demonstrable proficiency in a majority of the following areas)
  • IPv4 networking, troubleshooting, and network design concepts
  • Basic router and firewall technologies, including IP routing, NAT, and VPN
  • Microsoft enterprise ecosystem, including Windows Server, Active Directory, Azure / Microsoft 365, Office applications, and more
  • Server virtualization platforms, primary Microsoft Hyper-V
  • Common server functions (including DHCP and DNS) as well as Microsoft-specific server functions (including Group Policy, Print Services, File Services and DFS, Remote Desktop Services, and IIS)
  • Enterprise email solutions, including Microsoft 365 and Microsoft Exchange
  • VoIP phone systems and voice services (including SIP, PRI, and others)
  • ISP and data services (including fiber, EoC, cable, T1, and MPLS)
  • Backup, disaster recovery, and business continuity solutions
  • IP surveillance and access control technologies
  • IT security best practices and implementation methodologies
  • IT environment monitoring and management, scripting, and automation
To perform this job successfully, an individual must be able to perform each Essential Duty & Responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Higher education degree, certificate earned in relevant IT focus, or 2+ years of professional experience in similar IT support roles
  • Willing to work night shifts and weekends
  • Has computer with HD camera, at least 22inches screen monitor, i5 processor, and 8GB RAM
  • With noise cancelling headset
  • At least 10mbps wired internet connection
SALARY: $7-8/hr

How to Apply

Interested candidates must complete the application and assessment process at the following URL: