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Urgent Hiring: Bilingual Japanese Help Desk Associate (Cebu City)

No Experience
With Business Certificates
Established in 2011
51-200 Employees
Tower 1, Level 14, The Enterprise Center 6766, Ayala Avenue, Corner Paseo de Roxas, San Lorenzo, Makati, Metro Manila
Total vacancies for this job title: 5
Posted On: October 20, 2021
Job ID: 390623

Details

ROCOCO GLOBAL TECHNOLOGIES CORPORATION

 

Is currently looking for

 

BILINGUAL JAPANESE HELP DESK ASSOCIATE (CEBU CITY)

 

KEY JOB REQUIREMENTS

  • Preferably Graduate of BS Information Technology or any 4-year course

  • Certified Japanese Language Proficiency Test (JLPT) N3, N2 passer

  • Substantial work experience as Japanese Translator and Customer Service

  • Great eye for detail

  • Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills

  • Proficient in using Gmail and Google Workspace tools

  • Willing to relocate in Cebu

KEY JOB RESPONSIBILITIES

  • Handle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines

  • Record details of inquiries as tickets and ensure the information is reflected in the system

  • Translate inquiries from Japanese to English and vice versa, and escalate as needed

  • Maintain the knowledge base and keep it organized for future use

  • Create reports on weekly/monthly help desk performance

  • Analyze relevant data and initiate process improvements in problem areas

Work Schedule: 8AM-5PM

 

Rest Days: 2 days off

 

Perks/Benefits:

  • Training and Development at ROCOCO Japan

  • Business Trips at ROCOCO Japan

  • Employment at ROCOCO Japan

  • Working Culture and Career Advancement

  • Competitive Compensation and Benefits Package

  • Management Bonus

  • Annual Salary Increment

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