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Customer Service Representative - 27K pay + 25K Signing Bonus - Telco Iloilo

₱26,000 - 30,000 per month
1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1982
10,000+ Employees
6/F SM STRATA, Benigno Aquino Ave, Mandurriao, Bolilao, Iloilo City, Iloilo
Total vacancies for this job title: Over 10
Posted On: November 19, 2021
Job ID: 390535

Details

At TTEC, we’re all about the Human Experience. Elevated. As a  Customer Service Representative in Iloilo, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

 

What You’ll be Doing 


Do you have a passion for helping others and giving them a piece of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one. 

 

During a Typical Day, You’ll 

  • Answer incoming communications from customers  

  • Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role 

  • Completed at least 2 years in college with 1-year call center experience 

  • For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience 

  • Great written communication skills  

  • Able to lead by example and effectively work with your team to achieve the program’s overall success  

  • Resourceful and able to decide on his own by thorough assessment and researching potential solutions 

  • Computer savvy 

What You Can Expect 

  • Competitive pay and performance-based incentives plus Php 25,000 SOB 

  • Knowledgeable, encouraging, supporting and present leadership 

  • Diverse and community minded organization 

  • Career-growth and lots of learning opportunities for aspiring minds 

  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you 

  • An accessible office location at the 6/F SM STRATA, Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines 

A Bit More About Your Role    


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

 

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team. 

 

About TTEC 


Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 

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