Back to Search Results

Urgent Hiring: Team Lead (BPO)

₱30,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 1970
10,000+ Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: 7
Posted On: October 18, 2021
Job ID: 390326


We are hiring for Team Leader - Project Based (6 months))
You may be the one we are looking for.
  • At least completed 2 years in College (No Back Subjects)
  • At least 1 year Team Leader experience in a BPO Setting
  • Can work onsite
  • Amenable to work in shifting schedules
  • can start ASAP
Principal Responsibilities:
  • Responsible for managing a team of associates
  • Independently handle, assist the customer to determine problems and provide resolutions on any
    customer care issues & service problems, coordinate escalations, assess customer’s needs
  • Motivating associates through effective management, career development and implementation of
    reporting mechanisms
  • Liaison with other areas of the company affecting technical support.
  • One on One Relationship management
  • Analysis of reports including process dashboards and team performance reports.
  • Initiate appropriate action plans and trainings
  • Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
  • Mentor and assist new hires
  • Handle customer complaints and provide resolution for escalated calls
  • Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Ensure that all company information which includes customer information are kept confidential and secured

How to Apply

Kindly send your resume to
Subject: Team Lead_Project


( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.

Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy