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Urgent Hiring: Team Lead (BPO)

₱30,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 1970
10,000+ Employees
Luz, Cebu City, Cebu
Total vacancies for this job title: 7
Posted On: October 18, 2021
Job ID: 390326

Details

We are hiring for Team Leader - Project Based (6 months))
 
You may be the one we are looking for.
 
Qualifications:
  • At least completed 2 years in College (No Back Subjects)
  • At least 1 year Team Leader experience in a BPO Setting
  • Can work onsite
  • Amenable to work in shifting schedules
  • can start ASAP
Principal Responsibilities:
  • Responsible for managing a team of associates
  • Independently handle, assist the customer to determine problems and provide resolutions on any
    customer care issues & service problems, coordinate escalations, assess customer’s needs
  • Motivating associates through effective management, career development and implementation of
    reporting mechanisms
  • Liaison with other areas of the company affecting technical support.
  • One on One Relationship management
  • Analysis of reports including process dashboards and team performance reports.
  • Initiate appropriate action plans and trainings
  • Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
  • Mentor and assist new hires
  • Handle customer complaints and provide resolution for escalated calls
  • Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Ensure that all company information which includes customer information are kept confidential and secured

How to Apply


Kindly send your resume to rea.bacatan@quesscorp.ph
 
Subject: Team Lead_Project

or

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