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Urgent Hiring: Team Lead (BPO)
₱30,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 1970
Luz, Cebu City, Cebu
Total vacancies for this job title: 7
Posted On: October 18, 2021
Job ID: 390326
We are hiring for Team Leader - Project Based (6 months))
You may be the one we are looking for.
- At least completed 2 years in College (No Back Subjects)
- At least 1 year Team Leader experience in a BPO Setting
- Can work onsite
- Amenable to work in shifting schedules
- can start ASAP
- Responsible for managing a team of associates
- Independently handle, assist the customer to determine problems and provide resolutions on any
customer care issues & service problems, coordinate escalations, assess customer’s needs
- Motivating associates through effective management, career development and implementation of
- Liaison with other areas of the company affecting technical support.
- One on One Relationship management
- Analysis of reports including process dashboards and team performance reports.
- Initiate appropriate action plans and trainings
- Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
- Mentor and assist new hires
- Handle customer complaints and provide resolution for escalated calls
- Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Ensure that all company information which includes customer information are kept confidential and secured
How to Apply
Kindly send your resume to firstname.lastname@example.org
Subject: Team Lead_Project