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Up to P22K I WFH I Clinical Call Center Agent

No Experience
Open to Work From Home
With Business Certificates
Established in 2010
501-1000 Employees

Outside Negros Occidental : 8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City : Philippines

Total vacancies for this job title: Over 50
Posted On: October 20, 2021
Job ID: 390295


MedSpecialized, Inc. is looking for a Clinical Call Center Agents!


About the Client: DrCatalyst


DrCatalyst is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Nurses, Physical Therapists, or Occupational Therapists to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more. 




The Clinical Call Center Agent  is allowed to work from home. Once the pandemic situation is better, the Clinical Call Center Agent may be required to report in our IT Park office in Cebu.


Office Location: 8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City  


Hours and Work from:

Eight (8) hour night shifts (during USA clinic’s hours), with one (1) hour lunch,  working from home (WFH).



All national Philippines and USA holidays are observed, but Managers rotate to supply coverage only if billable employees are required to work. 



  • Monthly: 18,250 PHP or higher

    • Basic Salary: 12,000 PHP to 16,000 PHP (based on BPO Healthcare experience)

    • Allowances: 5,250 PHP for rice, laundry, food, clothing, and more

    • Attendance: 1,000 PHP or higher

  • Quarterly: 500 PHP or higher for performance and quality

  • Annual: One-time bonus of 5,000 PHP or higher for retention of the same clinic/client


  • Answer inbound calls and help for scheduling, rescheduling, and clinic information.

  • Make outbound calls for patient appointment reminders, wellness checks, and more. 

  • Supply EMR notes on all calls conducted looping in onsite personnel and providers.

  • Google Chat with online personnel, as well as separate chats with DRC team members. 


  • 20 mbps home internet connection or higher. 

  • No health concerns that prohibit you working full eight (8) hours shifts at night. 

  • Degree in Nursing, Physical Therapy, or Occupational Therapy.

  • Excellent English proficiency with strong communication skills.

  • 25 wpm or faster.

  • Computer literacy (GMail, Google Sheets).


  • Continued training on healthcare skills and business development

  • Covid-19 Vaccine Access

  • Robust and effective Government Benefits Administration

  • Relocation allowance for new hires (from Outside Cebu)

  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

  • Free Health insurance with 1 free dependent

  • Free Life insurance

  • Free Accident insurance

  • Company-sponsored outings

  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

  • International travel opportunities (India and US office)

  • Paid time off—public holidays, vacation, and personal time off

  • Discounted Gym membership

How our Hiring Process Works:

  • Resume and home internet speed review. 

  • Initial Interview with Recruiters.

  • Technical Interview with our Communications Trainer.