Back to Search Results

Technical Trainer

₱18,000 - 20,000 per month
1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2010
501-1000 Employees
Lahug, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: October 14, 2021
Job ID: 390293

Details

MedSpecialized, Inc. is looking for a Technical Trainer. 
 
WORK FROM THE COMFORTS OF YOUR HOME!*The Technical Trainer is allowed to work from home. Once the pandemic situation is better, the Technical Trainer may be required to report in our IT Park office in Cebu.
 
General Description: The Technical Trainer is responsible for supporting the implementation and training needs of the client with respect to Patient Portal services.
 
Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
 
Holidays:  All national Philippines and USA holidays are observed.
 
Monthly Salary (not including bonuses): PHP 18,000 - 20,000
Reports to the Implementation Team Lead.
 
Responsibilities:
  • Maintain website and software application/s
  • Work directly with client remotely through chat or call to provide first call resolutions on the software or app issues they encounter
  • Work on assigned emails on issues received via email
  • Take care client calls and transfer to designated department if necessary
  • Escalate issues encountered if further troubleshooting is needed
  • Coordinate with internal teams depending on clients' requests
Requirements:
  • Must PREFER to work in graveyard shift
  • Excellent English communication skills (written and verbal)
  • Proficiency with computer/technical terminology to understand and efficiently answer support questions
  • Able to convey technical information to non-technical individuals
  • Experience with working on accounts related to Healthcare or Electronic Medical Records is preferred
  • Great attention to detail
  • Independent; can work with less supervision
  • Background in IT, Computer Science and Electrical & Computer Engineering is preferred
  • ESL/Training experience is a plus
  • Experience in the BPO industry is an advantage
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
  • Covid-19 Vaccine Access
  • Robust and effective Government Benefits Administration
  • Relocation allowance for new hires (from Outside Cebu)
  • Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
  • Free Health insurance with 1 free dependent
  • Free Life insurance
  • Free Accident insurance
  • Company-sponsored outings
  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
  • International travel opportunities (India and US office)
  • Paid time off—public holidays, vacation, and personal time off
  • Discounted Gym membership
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.
 
Pro tip: prepare for that interview and impress the hiring managers!
 
For more information about our company, visit our website: www.medspecialized.com/