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Network Operation Center (NOC) Support Engineer

₱20,000 - 30,000 per month
1 Year or Less

SkySwitch

With Business Certificates
Established in 2015
11-50 Employees
Negros First Cyber Center, Lacson-Hernaez Street, Bgy. 39 (Pob.), Bacolod City, Negros Occidental
Posted On: October 21, 2021
Job ID: 390265

Details

NETWORK OPERATION CENTER (NOC) SUPPORT ENGINEER

 

SkySwitch, a US-based provider of cloud communications solutions, is seeking an experienced NOC Support Engineer to work in its Bacolod site.

 

Support Engineers will work with clients to identify platform configuration and VoIP issues. Support is provided to clients from our ticketing system, over the phone, and through chat.

  • Entry level to Senior Support Engineer positions available

  • Starting monthly salary from 20k up to 30k

Job Responsibilities:

  • Manage service/problem tickets (RT) related to SIP and other applications promptly and within established SLAs.

  • Monitor system and application availability and performance information.

  • Troubleshoot and perform root cause analysis of basic software and hardware issues.

  • Responsible for problem resolution for production environments in areas of system expertise, and authority to escalate as necessary.

  • Other tasks as necessary

Job Requirements:

  • Bachelor's degree graduate, preferably ECE or IT courses

  • Technical Support experience is an advantage

  • Highly analytical and with strong problem-solving skills

  • Willing to be assigned to any work schedule

  • Ability to handle pressure and demands from multiple clients and competing priorities

  • Good interpersonal skills

  • General knowledge of computers and local networking skills

  • Interested in telecommunications technology

For Senior Support Engineers

  • At least 1-2 years experience in VoIP and SIP

  • Thorough understanding of VoIP and SIP

  • Ability to troubleshoot SIP signaling and quality of service issues

We will pay you while you are in training. Who we are, go to www.skyswitch.com

How to Apply


Interested candidates may send their application letter and CV to hr-bcd@skyswitch.com

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