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Customer Service Representative

1 Year or Less

Aldesa BPO

Established in 2019
11-50 Employees
10th Floor, IT Tower 2, Archbishop Reyes St. , Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 40
Posted On: October 18, 2021
Job ID: 390241

Details

ALDESA is a strategic partner and sole source provider to one of the fastest growing commercial, residential security and home automation companies in the United States. 

 

We are a specialized team of experts in the home and commercial security market: with proven customer relations management, technical support and sales, we provide a range of integrated omnichannel solutions, technology, and process excellence.

 

Aldesa connects strategy and execution between Sales and Operations Planning by anticipating growth, customer needs and technology innovation to deliver world class customer support. We work closely with our customers to define brand, culture and customer demographic to tailor our delivery and drive brand enhancement. 

 

CUSTOMER SERVICES SPECIALIST

 

The main role of a Customer Service Specialist is to efficiently provide outstanding end-to-end customer experience and resolution of customers' accounts and/or concerns. The specialist is expected to work closely with our customers to define brand, culture, and customer demographic to tailor our delivery and drive brand enhancement.

 

Minimum Qualifications:

  • High school graduates must have at least 1 year of customer service experience

  • College undergraduates with less than 4 semesters must have at least 1 year of customer service experience

  • College undergraduates with completed 4 semesters and College fresh graduates are encouraged to apply even without customer service experience

  • Excellent English communication skills

  • Detail-oriented with a strong ability to work in a fast-paced environment

Apply, Get Hired and Enjoy the Following Benefits:  

  • Competitive compensation package (basic + allowances)  

  • Aldesa Rewards  

  • Annual Attendance Bonus (upon regularization) 

  • HMO Coverage (upon regularization) 

  • Opportunity for career growth and advancement

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