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Customer Service Representative - Cebu Based

1 Year or Less
With Business Certificates
Established in 2013
51-200 Employees
Ayala Center Cebu, Bohol Street, Cebu Business Park, Lahug, Cebu City, Cebu
Total vacancies for this job title: 3
Posted On: October 12, 2021
Job ID: 390190

Details

We are looking for a Customer Service Representative who will work with a US based E-scooter business whose vision is to create a greener environment and change the way consumers move around. The Customer Service Representative will work as part of the business in addressing and assisting to customers’ needs. His/her transactions are related but not limited to client inquiries, product support, inbound sales and billing and collections support.
 
REQUIREMENTS:
  • At least 3 years’ experience in Customer Support
  • Experience with Zendesk is an advantage
  • Keen attention to details
  • Excellent written and verbal communication skills
  • Service-oriented and driven to provide the highest level of customer service
  • Strong collaboration skills
  • Can work effectively and efficiently while being independent
  • Strong work ethic with a focus on  team success
  • Can work well under pressure
  • Flexible about shift schedules
DUTIES AND RESPONSIBILITIES:
  • Identify and assess customer needs and seek resolution.
  • Take inbound calls and facilitate customer concerns via chat and e-mail
  • Assist customers with basic set up of the purchased product/s
  • Handle customer complaints and ensure abrupt resolutions
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Analyze customer concerns and needs to improve customer relationships
  • Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner

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