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Onboarding and Customer Support Leader for Food Software

₱30,000 - 45,000 per month
2 to 4 Years
Open to Work From Home
Established in 2009
11-50 Employees
Total vacancies for this job title: 1
Posted On: October 14, 2021
Job ID: 389892


Onboarding and Customer Support Leader for Food Software
We are a leading, fast growing food management software and ecommerce platform purposely built for the food industry. We are experiencing high growth and looking for a person to join our team of experts.

We are looking for a talented individual to manage the technical onboarding and customer support for our software. This is a stable, full time and long term position. 
You will assist in onboarding new clients and answering technical questions. You will need to have a proactive attitude and act on the requirements in a quick manner. You will understand the moving parts involved in the onboarding process and coordinate them focusing on client satisfaction and speed. 
You need to be familiar with software implementation, e-commerce and have a good understanding of business processes. You must be organised, have good communication and understand time frames. You must be able to provide clear and organise emails and update our project management system. 
  • P30k to 45k depending on experience
  • eCommerce and its ecosystem
  • Website implementation
  • Advanced in MS Excel
  • Advanced written and spoken communication in english
  • Interpersonal skills
  • Customer support
  • At least 1 year of working experience as an Account Manager, Project manager, Customer Support or Onboarding manager. 
Job Responsibilities:
  • Onboard new clients to our SaaS platform.
  • Assist the customer with configuration and act as the first point of contact for their technical needs.
  • Upload products, images and prices.
  • Liaise with the graphic design and UX team for the online ordering implementation. 
  • Training clients on our processes, software and tech / Carry out training sessions.
  • Collaborate with account directors & provide a timeline of completion.
  • Monitor customer experience & report to the directors.
  • Identify and assist in solving technical issues arising during the customer onboarding journey.
  • Coordinate projects and communicate with customers.
  • Provide ongoing support to customer post implementation via ticketing system.
What will separate you from the rest:
  • Experience with e-commerce
  • Background and passion for technology and/or food
  • You are empathetic, creative, highly organized and driven
  • Proactive and responsive to daily challenges
  • A desire to continually learn new skills
  • Exceptional communication skills
  • Proven ability to understand business requirements
  • Highly organized self-starter that will happily take on a challenge.
  • Humble, energetic and friendly personality with an open and honest communication style.
  • Ability to filter through the noise and clearly understand what the client’s needs and wants are.
What is in it for you?
  • High salary
  • Career opportunity to become a manager and have a team working under you.
  • Be part of a fast growing tech company. 
  • Learn new skills.
  • Team building activities.
  • Flexible work from home.
  • Paid Phillipino calendar holidays.
  • Get to work with a leading mix of engineers and business professionals.
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