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Technician

1 Year or Less
Established in 2018
51-200 Employees
The Space Bldg 9th Floor A.S. Fortuna St., Banilad, Mandaue City, Cebu
Posted On: November 12, 2021
Job ID: 389536

Details

ENGLISH PLUS REPUBLIC

 

Is currently looking for

 

TECHNICIAN

 

Job Description:

  • Diagnose, troubleshoot and repair mobile devices, computers, laptops, and other gadgets;

  • Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;

  • Able to interact positively with customers at the storefront and over the phone;

  • Ability to multi-task between repairs and customer service;

  • Maintain and use repair tools and equipment.

  • Strategically plan the order of operations to ensure a successful repair;

  • Provide estimates and quotes;

  • Microscopic Board work; component replacement Hand-solder SMT components,

  • Remove and replace thru-hole comp without board damage, solder wires and cables;

  • Repair logic board issues from water damage;

  • Counts inventory of Units for repair for official store records;

  • Maintains logs of all Fixed and Damaged Units;

  • Presents inventory reports during the weekly meetings.

  • Ensures that Units for repair is clean and well organized.

  • Responsible in the Quality Control and checking of sold units before the releasing.

  • Other related duties as required.

Job Requirements:

  • Excellent knowledge of customer service best practice with previous experience;

  • Ability to repair a variety of mobile devices, computers and laptops.

  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

  • Knowledge of mobile devices including manufacturers, operating systems, and network service providers;

  • Willing to work flexibly and with enthusiasm;

  • Excellent organizational skills;

  • Good attention to detail and ability to show initiative;

  • Previous experience of working in a Repair Technician role;

  • Ability to demonstrate practical troubleshooting and problem analysis techniques;

  • Ability to plan and prioritize your workload without supervision;

  • Ability to prioritize, manage and perform under pressure

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