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Training Manager for Retail Account
Managerial / Supervisory
With Business Certificates
Established in 2011
6F eBloc 3 or 17 FCC Bldg Geonzon St., IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: October 14, 2021
Job ID: 389382
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Trainers when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Trainers and Trainees in meeting SLAs and KPIs
Manage program attrition
Analyze performance trends and provide process improvements and resolution
Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
Candidate must possess at least a Bachelor's/College Degree, any field.
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.