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Training Manager for Retail Account

Managerial / Supervisory
With Business Certificates
Established in 2011
501-1000 Employees
6F eBloc 3 or 17 FCC Bldg Geonzon St., IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: October 14, 2021
Job ID: 389382

Details

Job Description

 

KEY RESPONSIBILITIES:

  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.

  • Provide excellent customer service and determine the needs of the client.

  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.

  • Participate in the development and presentation of proposals for business development.

  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.

  • Profit and Loss

  • Establish operations objectives and work plans, delegate assignments to subordinate Trainers when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.

  • Manage and drive performance from the Trainers and Trainees in meeting SLAs and KPIs

  • Manage program attrition

  • People development

  • Analyze performance trends and provide process improvements and resolution

  • Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, any field.

  • At least 5 year(s) of working experience in the related field is required for this position.

  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.

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