MedSpecialized, Inc. is looking for a Clinical Call Center Agents!

About the Client: DrCatalyst

DrCatalyst is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Nurses, Physical Therapists, or Occupational Therapists to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

WORK FROM THE COMFORTS OF YOUR HOME!*

The Clinical Call Center Agent is allowed to work from home. Once the pandemic situation is better, the Clinical Call Center Agent may be required to report in our IT Park office in Cebu.

Office Location: 8F Skyrise 4B, Cebu IT Park, W Geonzon St, Cebu City

Hours and Work from:

Eight (8) hour night shifts (during USA clinic’s hours), with one (1) hour lunch, working from home (WFH).

Holidays:

All national Philippines and USA holidays are observed, but Managers rotate to supply coverage only if billable employees are required to work.

Compensation

Monthly: 18,250 PHP or higher
- Basic Salary: 12,000 PHP to 16,000 PHP (based on BPO Healthcare experience)
- Allowances: 5,250 PHP for rice, laundry, food, clothing, and more
- Attendance: 1,000 PHP or higher
Quarterly: 500 PHP or higher for performance and quality
Annual: One-time bonus of 5,000 PHP or higher for retention of the same clinic/client

Responsibilities:

Answer inbound calls and help for scheduling, rescheduling, and clinic information.
Make outbound calls for patient appointment reminders, wellness checks, and more.
Supply EMR notes on all calls conducted looping in onsite personnel and providers.
Google Chat with online personnel, as well as separate chats with DRC team members.

Requirements:

20 mbps home internet connection or higher.
No health concerns that prohibit you working full eight (8) hours shifts at night.
Degree in Nursing, Physical Therapy, or Occupational Therapy.
Excellent English proficiency with strong communication skills.
25 wpm or faster.
Computer literacy (GMail, Google Sheets).

Benefits:

Continued training on healthcare skills and business development
Covid-19 Vaccine Access
Robust and effective Government Benefits Administration
Relocation allowance for new hires (from Outside Cebu)
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with 1 free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)
Paid time off—public holidays, vacation, and personal time off
Discounted Gym membership

How our Hiring Process Works:

Resume and home internet speed review.
Initial Interview with Recruiters.
Technical Interview with our Communications Trainer.

Up to P22K I WFH I Clinical Call Center Agent

₱18,000 - 22,000 per month

No Experience

Open to Work From Home

With Business Certificates

Established in 2010

8F Skyrise 4B, Cebu IT Park, W Geonzon St., Lahug, Cebu City, Cebu

Total vacancies for this job title: Over 50

Posted On: October 26, 2021

Job ID: 389363

Applications for this jobs are now closed.