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IT Support Engineer

2 to 4 Years

Geidi IT Services Inc

With Business Certificates
Established in 2016
11-50 Employees
IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 3
Posted On: October 22, 2021
Job ID: 389308


Job Highlights
  • Day Shift Job
  • Australian Clients
  • Open to Work from Home
Duties and Responsibilities:
  • Support Australian clients with their technical issues.
  • Perform patch management on Windows Servers and Clients via Remote Monitoring and Management tool.
  • Create and maintain documentation and knowledge base on an ongoing basis
  • Interact with Australian Clients through chat and phone
  • Action Support tickets
  • Comply with and maintain knowledge of IT standards and best practices
  • Work with a team environment, assist other engineers
  • Work on projects as required, ensuring deadlines are achieved
A Desirable Candidate Will Have:
  • Strong troubleshooting skills with Windows and Microsoft Office.
  • Basic knowledge of Windows Server Roles like MS Exchange, Active Directory, Office 365 and etc.
  • Excellent English communication skills both in oral and writing
  • Great team player
  • Strong work ethic
  • Strong customer service skills - willing to go the extra mile for clients
  • Experience with an RMM Solution and a PSA such as Labtech/Connectwise would be highly regarded
  • Industry Certifications would be highly regarded
  • The ability to create clear and concise documentation in English
Successful applicants will enjoy the following compensation and benefit package:
  • Competitive salary (previous work experience will matter)
  • Benefits (on top of government-mandated benefits):
  • Paid Annual Leave (after 1 Year Service)
  • 20 Days Vacation Leave
  • 10 Days Sick/Emergency Leave
  • HMO upon regularization
  • Monthly Subsidies (upon regularization, after 1 year, etc)
  • You will get to work from Mondays to Fridays, and occasionally on weekends as scheduled
  • Open to Work from Home Set-up
  • Must have stable internet (at least 5mbps)
  • Quiet and conducive working area at home

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