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Customer Service Representative
With Business Certificates
Established in 2010
19th Floor Cebu IT Tower 2, Cebu Business Park, Bohol Ave., Luz, Cebu City, Cebu
Total vacancies for this job title: 4
Posted On: October 13, 2021
Job ID: 389160
Is currently looking for
CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company's products and services.
Customer Service Job Skills:
- Fluent in English verbal and written
- Computer Savvy
- Must be self-reliant and goal-oriented
- Detail oriented and works with a high degree of accuracy
- Capable of working with less supervision and ability to multitask
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem solving skills
- Willing to learn and be trained
Customer Service Job Duties:
- Maintain broad knowledge of all company products, services and promotions.
- Accurately captures customer information
- Follow communication procedures, guidelines and policies
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Process customers' orders
- Take orders, determine charges, and oversee billing or payments
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Assists customers effectively by solving customer disputes
- Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Job Experience:
- Call Center experience (is a must )
- At least 2 years of experience in the same industry
- Willing to work shifting schedules (Day or Night shifts)
- No experience or less than 6 months are welcome to apply and also more than 1 year experienced employees in the same industry.
- Statutory Benefits upon date of hired
- Service Incentive Leave
- Meal Allowance
- Other Perks
Salary: Competitive Salary awaits for those experienced employees, for no experience or less than 6 months, NEGOTIABLE.