Back to Search Results

Apply now at Concentrix Cebu Mactan | Earn up to 19K monthly | Customer Service Rep.

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1983
10,000+ Employees
G/F Bldg. 3, Newtown Blvd., The Mactan Newtown, Mactan, Lapu-Lapu City, Cebu
Total vacancies for this job title: Over 100
Posted On: October 15, 2021
Job ID: 389040

Details

Title: Customer Care Specialist | Concentrix Cebu


Job Specialization: Customer Service


Who We Are

Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNX today!

 

The Dream Job defined

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.


Your day-to-day in a nutshell

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner


Ready to #EmbraceDifferent?

You may be our next Customer Experience Champion if you:
• Are a high school graduate, with or without BPO experience
• Have an experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule


Here’s what’s in store for YOU!
• Paid training

• Competitive salary

• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Looks attractive? Visit the Concentrix Virtual Recruitment Hub to start your Concentrix journey!