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Salesforce Software Support Engineer
1 Year or Less
Open to Work From Home
With Business Certificates
Established in 1998
Work From Home, Davao del Sur
Posted On: October 4, 2021
Job ID: 388940
SALESFORCE SOFTWARE SUPPORT ENGINEER
(Temporarily Work from Home)
Office Address: 7/F Cebu IT Tower 1, Cebu Business Park, Luz, Cebu City, Cebu
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!
Do you enjoy helping people and wonder how you can help a bigger audience? What better way than by helping to support Associations and Non-Profits whose missions it is to help their members? As a Software Application Support Engineer, you can do just that! Our product, Nimble AMS is an Association Management System built on the Salesforce.com Platform that empowers Associations and Non-Profits in fulfilling their missions, and in turn, help you fulfill yours. As such, Community Brands team members know how to work hard and have fun, keeping the Community Brands culture at the forefront of client engagements.
In this role you’ll need to:
Investigate and troubleshoot, fix and implement point and click solutions in Nimble AMS and Salesforce.
Providing an excellent client experience is paramount to our success.
Ensures that all clients' needs are promptly addressed.
Respond to client requests, orders, questions, and concerns in a timely and accurate manner while exercising the highest level of quality service.
Must have a passion for excellence, outstanding communication, and organizational skills.
Ability to readily build relationships over the phone is vital.
Must be quality-focused, an effective team player, and motivated to achieve a rewarding career within the organization.
Respond to support cases through Salesforce and provide technical assistance whether the case is a direct assigned, collaborative or escalated
Maintain records, logs and reports of assistance from clients through varying interfaces including Salesforce Cases, Nimble AMS Communities, Phones
Assist clients in diagnosing problems and sources of errors; guide users through corrective steps via phone and email or offer to resolve issue.
Evaluate cases and customer issues and determine level of urgency.
Coordinate work and monitor/report on the status
Communicate any negative customer interactions to Manager
Document resolution for future reference, training, and support purposes
Assist in enforcing and recommending process improvements
Collaborates with other Consultants, Senior Consultants, and Technical Consultants on a frequent basis to allow for the greatest sharing of information on learning for everyone.
Must have 1 to 2 years of experience application development and implementation experience in building Salesforce Applications including APEX and Visual force
Moderate experience in SFDC development using Apex classes, Triggers, Visual Force, Batch Classes, Schedulers, SOQL and SOSL; Be able to read/understand & write basics of each
Should have good Salesforce out of the box configuration knowledge
Understanding of Salesforce limits (Declarative & Coded)
Assist with flushing out test coverage and creating test methods
Updating existing Success Guides & Crafting new documentation on client customization as needed
Have knowledge in Creating Roles, Profiles, Page Layouts, Workflow rules, and Approval Processes. Building custom apps using custom objects, validation rules, formula fields, record types, etc.
High-level understanding and knowledge in Object Oriented Programming Technology
Good Knowledge Development cycle and Change-sets.
We'd love to have you if you possess...
Salesforce Certifications (Admin or Salesforce Certified App Builder)
Excellent problem-solving and analytical skills
Good Analytical skills and issue debugging.
Good Communication skills - Verbal and Written. Must be able to effectively communicate & work with fellow team members and Clients to coordinate & meet deliverable.
Team Player - Nimble AMS is structured around team work. It is the responsibility of the team to complete the project
Desire to Learn - must be willing to expand their skill set, be comfortable jumping in and learning as they go, and help to share what they have learned with the group.
B.S. in Information Technology, Computer Information Systems, or similar field of study or equivalent experience is acceptable
General Knowledge of associations and non-profits
Accounting knowledge a plus
Experience with Salesforce.com and Trailhead
This position is open to those who are willing to relocate in Cebu.
Good People, Doing Good Things
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Dependents' HMO Coverage
Comprehensive Life Insurance
Purpose Driven Culture
Passionate about Community Involvement
Equal Opportunity Employer