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Customer Success Coordinator
1 Year or Less
With Business Certificates
Established in 1998
7/F Cebu IT Tower 1, Cebu Business Park, Luz, Cebu City, Cebu
Posted On: October 4, 2021
Job ID: 388865
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!
Yourmembership by Community Brands is looking for a talented Customer Success Coordinator who will manage all aspects of YM relationships with an assigned portfolio of job board customers. One who will develop strategies to increase job board revenue and value delivered to end-users, on behalf of our partners. Customer Success Coordinator will take the initiative in helping to identify new ways to improve our processes and communication and become the trusted advisor to partners to make credible persuasive recommendations with respect to pricing, marketing tactics, product offerings, and job board design. In this role you’ll:
Assist partners by offering exceptional service and creating strong professional relationships.
Serve as partners’ primary contact for all service needs, and liaise with other departments at YourMembership, including IT and Development enhancement, to deliver satisfaction.
Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations.
Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners.
Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services.
Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service.
Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations.
Assist partners in understanding and maximizing website and career site functionality.
We'd love to have you if you possess...
Any bachelor’s degree in marketing, business management, or communications
Certification in computer languages that is pertinent to the role is an advantage
Must have at least 1-year experience or in any related field
Call Center experience is an advantage
Good working background in HTML, CSS, Sales Force, Basecamp and JIRA
Effectively manage customer questions and concerns regarding the launch process
Clearly communicate ideas and give directions to customers; comfortable with new technologies and working within multiple systems
Effectively respond to all aspects of customers’ inquiries or requests regarding the launch of their job boards
Take initiative to prioritize, manage, and complete projects with very little direction or supervision from counterparts
Strong organization and prioritization skills
Excellent interpersonal, communication, and customer service skills
Ability to learn new tasks and create relationships with partners
Highly articulate and professional
Handles pressure well
Hard worker, self-motivated and driven to succeed
Intermediate to advanced technical and development skills such as HTML and CSS platforms
Outstanding attention to details
Dedicated to completing projects in a timely manner.
Good People, Doing Good Things
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Dependents' HMO Coverage
Comprehensive Life Insurance
Purpose Driven Culture
Passionate about Community Involvement
Equal Opportunity Employer