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Booking Staff (Seasonal) for a Dayshift Australian Account (Dumaguete)

₱13,000 - 14,000 per month
1 Year or Less
With Business Certificates
Established in 2012
201-500 Employees
3rd Flr., EROS Building, Dr V. Locsin St., Bgy. 8 (Cervantes Extension), Dumaguete City, Negros Oriental
Total vacancies for this job title: 5
Posted On: September 17, 2021
Job ID: 388749

Details

The Booking Staff’s key responsibility is to ensure that our client’s customers receive prompt, friendly, and clear instructions and communications to help them purchase the right course for them, as well as to help them access their courses after purchasing. Someone who has had prior experience in customer service with a thirst for learning new skills would be a perfect candidate for the role.


MAIN TASKS:

• Handles inbound and outbound calls with tenants to set best appointment schedule

• Assist with tenants’ concerns as needed

• Handles inbound and outbound emails regarding appointment schedule and other tenants’ concerns

 

OTHER RESPONSIBILITIES:

• Write responses to questions and include supporting information

• Follow up on enquiries to help customers in their decision making

• Provide customer service by email and within online forums

• Escalate cases as necessary

• Provide support as needed

• Filter and assign tickets

• Update customer support and marketing software based on the status of tickets

• Review and respond to social media content in the client’s communities

• Perform admin related tasks across all areas of the business

• Write simple and clear documentation on different business processes

 

REQUIREMENTS:

• Candidates with BPO experience is preferred but not required

• Good English communication skills both written and verbal

• Strong problem-solving skills

• Can work well in a team

• Able to work with minimal supervision

• Open to Feedback and keen to learn

• Outstanding customer service skills

 

Why work with Delonix Marketing Corporation?

  • Competitive Salary

  • Meal Allowance

  • Transportation Allowance

  • Paid Leaves

  • Daytime Shifts

     

How to Apply


This is a Dumaguete-based vacancy, if you are currently residing in Dumaguete and/or its nearby cities, please complete these online steps and send over your resume via:

 

Application Form: bit.ly/applydelonix

Digital Interview: https://app.willotalent.com/invite/fFr4B6/

 

NOTE: Only applicants who submit their resumes through the above links are reviewed. So what are you waiting for? Apply now from the comforts of your home!