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BPO Team Leads

₱30,000 - 40,000 per month
5+ Years
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: September 20, 2021
Job ID: 388641

Details

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
 
Duties and Responsibilities:
  • Manage a team of associates to ensure the right level of talent management including ongoing feedback, career development and coaching
  • Coordinate the team’s work in order to provide the highest quality standards
  • Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas
  • Schedule, allocate and review work of team members for accuracy and completeness, perform quality control
  • Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy
  • Establish and maintain excellent working relationships with stakeholders at all levels
  • Support the associates to identify data and documentation gaps and coach them on researching accordingly
  • Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions
Qualifications:
  • Bachelor’s degree holder
  • Must have at least 5 years of overall experience in BPO Operations
  • Must have at least 1 to 2 years of experience as BPO Team Lead
  • Experience of working in a customer facing role
  • Good Stakeholder Management skills
Why join Accenture?
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
*Terms and Conditions Apply

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