Back to Search Results

Urgent Hiring: Quality Assurance Analyst / WFH Setup!

1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2014
51-200 Employees
10/F, i1 Building, IT Park, Apas, Cebu City, Cebu
Posted On: September 13, 2021
Job ID: 388530

Details

Executive Boutique Call Center is an affiliate of Select VoiceCom and is currently looking for an Quality Assurance Analyst! WFH Setup!

 

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique and think it's a great place to work!" The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  

 

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won't regret it!  

 

Checkout our Facebook page https://www.facebook.com/EBCallCenter

 

JOIN US today and enjoy the following benefits:

  • Generous monthly bonus program

  • Medical / Dental coverage

  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB

  • Career development

  • Life insurance program

  • Vacation and family leave programs

  • Annual salary increase based on performance

  • Quarterly team outing

  • Free flowing coffee and hot chocolate

  • Free weekly in-house massage

  • Family atmosphere

  • Cozy sleeping lounge and canteen plus entertainment area

  • Great offices in IT park with outdoor private terrace overlooking Cebu City

Job summary:

 

The Quality Assurance Specialist will be responsible for monitoring and coaching a team of Lead Generation Agents that produce quality leads for the organization. The ideal candidate has good judgment in assessing quality standards, and can coach agents in a supportive manner.

 

Responsibilities:

  • Ensure quality standards are achieved and general guidelines are followed by individual agents

  • Review reject report daily and take all relevant actions to save leads, mitigate rejection issues, identify agent coaching opportunities, etc.

  • Identify specific coaching opportunities for agents under review through extensive review of unsuccessful call recordings

  • Encourage agent performance improvements through enthusiastic and consistent coaching at a call level (following the script, verifying lead details, gaining correct opt-in, etc)

  • Monitor new agent recordings at a high level to closely track adherence to best practices

  • Perform live call monitoring to identify real-time coaching opportunities

  • Compile coaching opportunity recording for agent coaching sessions

Desired Skills & Knowledge:

 

This position requires a driven, detailed individual who consistently communicates to the client, agents and the Campaign Manager

  • At least 2 years of experience in a BPO environment

  • Must possess a Bachelor's/College degree

  • Excellent verbal and written communication skills

  • Demonstrated the ability to coach other people

  • Demonstrated experience in training 

  • Excellent time management skills

  • Analytical thinking and problem solving skills

Work Schedule: Night Shift

How to Apply


Interested candidates may send an updated copy of their resume to jobs@selectvoicecom.com.

 

We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM on weekdays within 7 working days.

 

Apply now!

or

( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.


Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy