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Urgent: NOC Analyst / Level 3 Technical Support

2 to 4 Years
Open to Work From Home
Established in 2014
51-200 Employees
Home-based
Total vacancies for this job title: Over 10
Posted On: September 22, 2021
Job ID: 388466

Details

APPLY NOW and be a part of a growing team - Competitive Salary Package Awaits (Premium Account)

 

Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of Filipino values, we provide services that are executed with integrity and importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology, and administrative work - we can definitely employ customized solutions best fit for your industry.

 

From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest to give professional service through disciplined methods.

 

JOIN ASAP & ENJOY A COMPETITIVE COMPENSATION PACKAGE!

 

3 digit annual Performance Bonus in Dollars (subject to Performance Evaluation)

 

We are currently looking for dynamic individuals to fill-in the position of NOC Analyst/Level 3- Technical Support Representative with the following qualifications:

 

Qualifications:

  • Preferably CCNA Trained or CCNA certified

  • At least 1-2 years experience handling Network infrastructure

  • Experience with Asterisk, Freepbx, FreeSwitch is a plus but not required.

  • Experience with Networking is a plus but not required.

  • Knowledgeable in Network setup.

  • Outside the box thinker and ability to resolve problems in a timely manner.

  • Must be organized and able to document how-to and common troubleshooting steps.

Requirements:

  • VoIP experience in the past 3 years handling business customers.

  • Experience in Cloud PBX configuration.

  • Experience in handling support cases for IP Phones, ISP modems, and customer firewalls.

  • Experience in troubleshooting SIP and RTP.

  • Experience in troubleshooting networks and firewalls.

  • Experience in designing and implementing the small networks.

  • Experience in handling support tickets of US ISPs.

Urgent Hiring: Work From Home Arrangements during the quarantine period

 

APPLY NOW and be a part of a growing team!!

How to Apply


For interested applicants, please send your resume and letter of intent to HR@citiusph.com, and keep your phone lines open for a phone interview.

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