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Reports Analyst (Cebu)
₱35,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 2014
Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: September 22, 2021
Job ID: 388305
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
Support data analysis requirements
Build and report on Key Performance Indicators and continuously come up with smart ways to present these in audience-suitable format and form
Monitor account operations performance and make real-time callouts and risk assessments to Operations, Operations Support, Clients, and/or other relevant stakeholders
Run reports, analyze reports, and make recommendations to potentially improve actions plans thereby meeting targets
Facilitate real-time discussions with Operations, Operations Support, Clients, and/or other relevant stakeholders on observed performance trends and recommendations
Collaborate with Operations and/or Operations Support to utilize learning levers to share and develop knowledge
Complete root-cause analysis to determine causal factors for such performance output
Identify techniques and workflows and find opportunities to continuously improve internal and external processes
Any additional responsibilities as business needs dictate
Maintain high engagement amongst self and the team
Perform all responsibilities whether operating either out ofTDCX’s facilities or from home
Live and breathe the client organization and TDCX’s core values and beliefs
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is ideal for this position.
Possesses extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, Visual Basic, HTML, SQL and flow charts.
Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
Ability to adapt to various business models and projects.
Excellent verbal and written communication skills in English
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.
How to Apply
To apply, simply complete this form: https://bit.ly/TDCX-Cebu-Support.
Make sure to always check your email and keep your lines open after submitting your online application. We look forward to interviewing you soon.