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Customer Experience Associates

1 Year or Less
Established in 2017
1001-5000 Employees
San Antonio, Pasig, Metro Manila
Posted On: September 7, 2021
Job ID: 388240




Job Description:

  • Professionally handle incoming customers' inquiries (via phone, chat & email).

  • Performs 50% voice and 50% non voice tasks.

  • Thoroughly and efficiently gather required customer information

  • Research remittance information and updated status of the transaction.

  • Review documents shared by customers to match with Internal information.

  • Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.

  • Meet and exceed company and individual performance metrics.

  • Be a reliable and agile resource for customer service.

Soft Skills:

  • Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.

  • Excellent multi tasking ability and research skills.

  • Good customer service orientation.

  • Ability to set expectations, deliver and mediate information in a positive way.

  • Good attention to details and meticulous attitude.

  • Good time management skills.

  • Critical thinking and decision-processing skills.

  • Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.

Technical Skills & ISP Requirements:

  • Typing speed of at least 35 WPM.

  • Effective business writing skills.

  • Experience in using multiple web tools is a must.

  • Good internet and computer navigation skills.

  • Must have a strong and stable internet connection at home.

  • With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.

Experience, Education, Age:

  • Preferably with 1 year customer experience in a financial technology account.

  • Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.

  • Multi channel and omni channel experience is also an advantage (voice and non voice experience).

  • Completed Senior High School or it’s equivalent (2nd year college).

  • College degree preferred but not required. 

  • Legal age of employment;

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