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Customer Experience Associates
1 Year or Less
Established in 2017
San Antonio, Pasig, Metro Manila
Posted On: September 7, 2021
Job ID: 388240
CUSTOMER EXPERIENCE ASSOCIATES
Professionally handle incoming customers' inquiries (via phone, chat & email).
Performs 50% voice and 50% non voice tasks.
Thoroughly and efficiently gather required customer information
Research remittance information and updated status of the transaction.
Review documents shared by customers to match with Internal information.
Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
Meet and exceed company and individual performance metrics.
Be a reliable and agile resource for customer service.
Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
Excellent multi tasking ability and research skills.
Good customer service orientation.
Ability to set expectations, deliver and mediate information in a positive way.
Good attention to details and meticulous attitude.
Good time management skills.
Critical thinking and decision-processing skills.
Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
Technical Skills & ISP Requirements:
Typing speed of at least 35 WPM.
Effective business writing skills.
Experience in using multiple web tools is a must.
Good internet and computer navigation skills.
Must have a strong and stable internet connection at home.
With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.
Experience, Education, Age:
Preferably with 1 year customer experience in a financial technology account.
Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
Multi channel and omni channel experience is also an advantage (voice and non voice experience).
Completed Senior High School or it’s equivalent (2nd year college).
College degree preferred but not required.
Legal age of employment;