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Team Leader (BPO) Project Based for 6 months, Competitive Salary!

₱35,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 1970
10,000+ Employees
Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: October 13, 2021
Job ID: 388176

Details

Job Title: Team Leader

Industry: Business Process Outsourcing (BPO)

Contract: Project Based (6 months)

 

Qualifications:

  • At least completed 2 years in College (No Back Subjects)

  • At least 1 year (12 months) Team Leader experience in a BPO Setting

  • Can work onsite

  • Amenable to wok in shifting schedules

Principal Responsibilities:

  • Responsible for managing a team of associates

  • Independently handle, assist the customer to determine problems and provide resolutions on any
    customer care issues & service problems, coordinate escalations, assess customer’s needs

  • Motivating associates through effective management, career development and implementation of
    reporting mechanisms

  • Liaison with other areas of the company affecting technical support.

  • One on One Relationship management

  • Analysis of reports including process dashboards and team performance reports.

  • Initiate appropriate action plans and trainings

  • Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.

  • Mentor and assist new hires

  • Handle customer complaints and provide resolution for escalated calls

  • Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

  • Ensure that all company information which includes customer information are kept confidential and secured

Skills Required:

  • Should have patience and not be overawed by difficult situations

  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online
    tools

  • Excellent verbal & written communication & presentation skills

  • Good Interpersonal & people management skills with good problem solving approach.

  • Expert knowledge of service procedures

  • Good analytical skills for MIS, number crunching & reporting to internal & external customers

  • Ability to exercise managerial judgment and perform as a mentor

  • Demonstrated Customer Service Skills

  • Situation handling skills

  • Leadership skills 

WHAT'S IN IT FOR YOU?

• Competitive salary

• HMO as early as day one

• Night shift differential pay

• Accessible work location

• Non-toxic work environment

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