Back to Search Results

Team Leader (BPO) Project Based for 6 months, Competitive Salary!

₱35,000 - 45,000 per month
2 to 4 Years
With Business Certificates
Established in 1970
10,000+ Employees
Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 20
Posted On: October 13, 2021
Job ID: 388176


Job Title: Team Leader

Industry: Business Process Outsourcing (BPO)

Contract: Project Based (6 months)



  • At least completed 2 years in College (No Back Subjects)

  • At least 1 year (12 months) Team Leader experience in a BPO Setting

  • Can work onsite

  • Amenable to wok in shifting schedules

Principal Responsibilities:

  • Responsible for managing a team of associates

  • Independently handle, assist the customer to determine problems and provide resolutions on any
    customer care issues & service problems, coordinate escalations, assess customer’s needs

  • Motivating associates through effective management, career development and implementation of
    reporting mechanisms

  • Liaison with other areas of the company affecting technical support.

  • One on One Relationship management

  • Analysis of reports including process dashboards and team performance reports.

  • Initiate appropriate action plans and trainings

  • Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.

  • Mentor and assist new hires

  • Handle customer complaints and provide resolution for escalated calls

  • Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

  • Ensure that all company information which includes customer information are kept confidential and secured

Skills Required:

  • Should have patience and not be overawed by difficult situations

  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online

  • Excellent verbal & written communication & presentation skills

  • Good Interpersonal & people management skills with good problem solving approach.

  • Expert knowledge of service procedures

  • Good analytical skills for MIS, number crunching & reporting to internal & external customers

  • Ability to exercise managerial judgment and perform as a mentor

  • Demonstrated Customer Service Skills

  • Situation handling skills

  • Leadership skills 


• Competitive salary

• HMO as early as day one

• Night shift differential pay

• Accessible work location

• Non-toxic work environment

( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy