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Customer Service Representative

1 Year or Less
With Business Certificates
Established in 2014
51-200 Employees
Apas, Cebu City, Cebu
Posted On: December 3, 2021
Job ID: 388096

Details

 

Customer Service Representative

  • Temporary Work from Home Setup

  • Salary starts at Php20,000

  • Bonuses/Incentives

  • HMO

Duties and Responsibilities:

  • Interact and provide a Multi Product service to self served customers. 

  • Work according to a predefined playbook in order to meet KPIs and support business requirements. 

  • Report and adapt to specific use cases in order to improve product adoption, usage and overall customer satisfaction.

  • Systematically improve all performance metrics, including those related to productivity, efficiency and customer satisfaction.

  • Work closely with Product, Marketing and other Support leaders guidelines.

Qualifications:

  • 2+ years experience in customer service (Account management/Client-Success/Customer Care or equivalent). 

  • Experience with sales / up-sales quotes - a major advantage.

  • Experience within the eCommerce industry - an advantage.

  • Excellent communication skills in English (written and spoken).

  • A natural educator whose willingness to teach is reflected in responses in information, and overall support provided to our customers.

  • Team player.

  • Can-do approach, service-minded mentality.

Supporting Enterprises Inc. is a managed operations company providing remote staff and offshore staffing services for our clients in the US, Australia, Singapore and the UK.

 

We provide a friendly, professional and caring work environment, where we work hand-in-hand to nurture and build lasting careers.

 

We are dedicated to providing our people with challenging long term career opportunities in a rewarding, safe and supportive environment that embraces creativity, initiative, hard work and reward our team members with great compensation and benefits packages.

 

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