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Got at least 6 months of Call Center Experience? Apply and enjoy Premium Pay

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1990
1001-5000 Employees
Newtown, Mactan, Lapu-Lapu City, Cebu
Total vacancies for this job title: Over 200
Posted On: September 17, 2021
Job ID: 388056

Details

TECHNICAL SUPPORT REPRESENTATIVE
 
BE PART OF OUR GREATER TEAM and enjoy the following:
  • Premium and Competitive Basic Salary (Non -Taxable Allowance and Performance Based Bonus)
  • Complexity Pay (Technical Account)
  • Monthly Internet Subsidy
  • 20% Night Differential
  • Medical Benefits (Free Health Insurance)
  • Work At Home (WAH) Set-up Equipment
  • Free Gadgets and appliances through point system
  • Faster Career Growth (we value internal hiring and promotion)
Qualifications:                                   
  • At least 6 months of Call Center Experience
  • Should be willing to have training onsite for no more than 2 months
  • Good to above average English communication skills
  • Willing to work from home
  • With a Postpaid Lan Connection (at least 10mbps Internet Speed)
  • Willing to work on holidays and shifting schedules
  • Willing to undergo in a module-based Learning
Duties and Responsibilities:
  • Documents customer calls
  • Assists customers with functionality
  • Assist in resolving serious complaints and escalated calls
  • Maintains at a minimum, target levels of performance
  • Maintains up to date level of product knowledge
  • Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques