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Urgently Hiring for TSR: Work at Home Set-up

1 Year or Less
With Business Certificates
Established in 1990
1001-5000 Employees
Newtown, Mactan, Lapu-Lapu City, Cebu
Total vacancies for this job title: Over 200
Posted On: September 17, 2021
Job ID: 388054

Details

TECHNICAL SUPPORT REPRESENTATIVE

 

BE PART OF OUR GREATER TEAM and enjoy the following:

  • Premium and Competitive Basic Salary (Non -Taxable Allowance and Performance Based Bonus)

  • Complexity Pay (Technical Account)

  • Monthly Internet Subsidy

  • 20% Night Differential

  • Medical Benefits (Free Health Insurance)

  • Work At Home (WAH) Set-up Equipment

  • Free Gadgets and appliances through point system

  • Faster Career Growth (we value internal hiring and promotion)

Qualifications:                                   

  • At least 6 months of Call Center Experience

  • Should be willing to have training onsite for no more than 2 months

  • Good to above average English communication skills

  • Willing to work from home

  • With a Postpaid Lan Connection (at least 10mbps Internet Speed)

  • Willing to work on holidays and shifting schedules

  • Willing to undergo in a module-based Learning

Duties and Responsibilities:

  • Documents customer calls

  • Assists customers with functionality

  • Assist in resolving serious complaints and escalated calls

  • Maintains at a minimum, target levels of performance

  • Maintains up to date level of product knowledge

  • Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

How to Apply


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