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Technical Support Technician
2 to 4 Years
Established in 2010
AS Fortuna St. (in front of JCentre Mall), Bakilid, Mandaue City, Cebu
Posted On: September 13, 2021
Job ID: 387979
AUTO GLOBAL, INC.
Is currently looking for
TECHNICAL SUPPORT TECHNICIAN
Responsible for providing technical support to authorized dealer in response to a variety of technical and repair situations but not limited to manufacturer’s specification standards.
Evaluate dealer diagnostic approach and process in accordance to manufacturer’s quality standards.
Monitor assigned area (dealers) for technical progress reports.
Perform product quality evaluation and report recommendation.
Research on technical related information when required in support for Warranty or Training purposes.
Provide report to Immediate superior or Technical Support Manager
RESPONSIBILITIES AND DUTIES
Assist dealer technicians with guided expertise to ensure a prompt vehicle repair
Analyze, document, and report technical fault identification
Escalate appropriate problems or situations to resolve the concern timely
Investigate and resolve difficult repair situations by duplicating and testing during development
Evaluate support cases concerning customer complaints, prior warranty repairs.
Continue research for new and innovative solutions to problems and find creative ways to produce results that conforms with the manufacturer’s quality standards
Perform vehicle road test, test and research to develop diagnostic and strategic support for the dealer and internal requirements such as Training and Warranty purposes.
Display good understanding of the organization’s mission, goals and strategies in daily work
Visit to assigned dealer area minimum of 2 times per year
Bachelor’s Degree/ Automotive Technology
Minimum of 3 yrs. automotive experience, specialist on diagnostic is an advantage
Able to perform diagnostics and repair automotive problems
Strong automotive technical knowledge and skills
Ability to discuss diagnostic process and share with fellow technicians
Ability to use diagnostic tools
Analyze cause of failure/fault and provide report
With Professional License RC: 1,2,3
Special Automotive Training is advantage
Willing to be assigned at Tipolo GAI Warehouse Mandaue City