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Technical Support Technician

2 to 4 Years
Established in 2010
51-200 Employees
AS Fortuna St. (in front of JCentre Mall), Bakilid, Mandaue City, Cebu
Posted On: October 21, 2021
Job ID: 387979

Details

AUTO GLOBAL, INC.

 

Is currently looking for

 

TECHNICAL SUPPORT TECHNICIAN

 

JOB OVERVIEW

  • Responsible for providing technical support to authorized dealer in response to a variety of technical and repair situations but not limited to manufacturer’s specification standards.

  • Evaluate dealer diagnostic approach and process in accordance to manufacturer’s quality standards.

  • Monitor assigned area (dealers) for technical progress reports.

  • Perform product quality evaluation and report recommendation.

  • Research on technical related information when required in support for Warranty or Training purposes.

  • Provide report to Immediate superior or Technical Support Manager

RESPONSIBILITIES AND DUTIES

  • Assist dealer technicians with guided expertise to ensure a prompt vehicle repair

  • Analyze, document, and report technical fault identification

  • Escalate appropriate problems or situations to resolve the concern timely

  • Investigate and resolve difficult repair situations by duplicating and testing during development

  • Evaluate support cases concerning customer complaints, prior warranty repairs.

  • Continue research for new and innovative solutions to problems and find creative ways to produce results that conforms with the manufacturer’s quality standards

  • Perform vehicle road test, test and research to develop diagnostic and strategic support for the dealer and internal requirements such as Training and Warranty purposes.

  • Display good understanding of the organization’s mission, goals and strategies in daily work

  • Visit to assigned dealer area minimum of 2 times per year

JOB SPECIFICATIONS:

  • Bachelor’s Degree/ Automotive Technology

  • Minimum of 3 yrs. automotive experience, specialist on diagnostic is an advantage

  • Able to perform diagnostics and repair automotive problems

  • Strong automotive technical knowledge and skills

  • Ability to discuss diagnostic process and share with fellow technicians

  • Ability to use diagnostic tools

  • Analyze cause of failure/fault and provide report

  • With Professional License RC: 1,2,3

  • Special Automotive Training is advantage

  • Willing to be assigned at Tipolo GAI Warehouse Mandaue City

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