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Chat and Phone Support Technician

2 to 4 Years
High School Graduates are Welcome
Open to Work From Home

Envoc

Home-based
Total vacancies for this job title: 4
Posted On: September 6, 2021
Job ID: 387943

Details

Envoc is looking for several Support Representatives for Phone and Chat support. This is a Work-From-Home position. Both evening and day time positions are available.
 
Responsibilities
  • Monitor Chat and Phone systems for incoming support requests.
  • Use supplied training, the knowledge base, and general technical knowledge to guide the user towards a successful resolution of their issue.
  • Create detailed issues for second level support for anything that can not be handled.
  • Assist in the development and improvement of internal tools for support use.
  • Participate with your colleagues in teams focused on improving the experience for customers.
Qualifications
  • A love of people and of life.
  • Good written and spoken English skills.
  • Strong interpersonal skills.
  • Analysis and problem-solving skills.
  • A reliable Internet Connection.
  • A computer and quality headset for voice calls.
  • A quite place to work free from distractions.
  • A college degree with 2+ years of experience or a high school degree with  5+ years of experience.
Please do not apply if you don't meet the specified requirements.
 
For more information about our company, visit our website: www.envoc.com

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