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Chat and Phone Support Technician
2 to 4 Years
High School Graduates are Welcome
Open to Work From Home
Total vacancies for this job title: 4
Posted On: September 6, 2021
Job ID: 387943
Envoc is looking for several Support Representatives for Phone and Chat support. This is a Work-From-Home position. Both evening and day time positions are available.
- Monitor Chat and Phone systems for incoming support requests.
- Use supplied training, the knowledge base, and general technical knowledge to guide the user towards a successful resolution of their issue.
- Create detailed issues for second level support for anything that can not be handled.
- Assist in the development and improvement of internal tools for support use.
- Participate with your colleagues in teams focused on improving the experience for customers.
- A love of people and of life.
- Good written and spoken English skills.
- Strong interpersonal skills.
- Analysis and problem-solving skills.
- A reliable Internet Connection.
- A computer and quality headset for voice calls.
- A quite place to work free from distractions.
- A college degree with 2+ years of experience or a high school degree with 5+ years of experience.
Please do not apply if you don't meet the specified requirements.
For more information about our company, visit our website: www.envoc.com