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Quality Analyst

1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2012
51-200 Employees
Home-based
Posted On: September 2, 2021
Job ID: 387899

Details

QUALITY ANALYST
 
General Responsibilities
 
Responsible for evaluating cs calls/live monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and do coaching with agents. Assists in developing, creating and implementing call center quality processes and procedures.
 
Job Requirements
  • Must have QA experience for at least 1 year
  • Must have coaching experience (one on one coaching with agents / QA team huddles / QA Talk)
  • Preferably has an experience in customer service for at least 1 year
  • Sales experience is a plus
  • At least 2-3 years Call Center Experience
  • Willing to work on a graveyard shift
Skills and Knowledge
  • Excellent verbal, written and interpersonal communication skills
  • High customer service orientation
  • Solid action planning and action skills
  • Must be self-motivator and self-starter
  • Exceptional listening and analytical skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Ability to multitask and successfully operate in a fast paced, team environment
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
 
What are you waiting for?
 
Apply now and be part of something GREAT and innovative product!

How to Apply


You can send your resumes to apply@tracki.com
 
For More Information:
  • Call or Text: 09454311668

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