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Operations Support Officer

₱22,000 - 25,000 per month
2 to 4 Years
With Business Certificates
Established in 2014
11-50 Employees
2/F, Crown 7 Bldg., Pope John Paul II Ave., Kasambagan, Cebu City, Cebu
Posted On: September 17, 2021
Job ID: 387769

Details

COINOPSOLUTIONS
 
Is currently looking for
 
OPERATIONS SUPPORT OFFICER
 
Salary Range: Php22,000-25,000.00
 
Employment Status: Full-time
 
Job Description:
  • Assist team leaders with Coordination and management of operational work flow
  • Analyses existing work flow and recommends process improvements for national and state operations.
  • Creates, manages and implements operational procedures.
  • Provides Realtime support for operations team.
  • Dealing and assisting with customer inquiries
  • Delivers and manages ongoing and ad-hoc reports for Operations team.
  • Assists in planning and preparation of ongoing national and state operations.
  • Assisting with call handling, logging, resolutions and reporting for both inbound and outbound communications.
  • Assists in the onboarding of newly hired staff in different states, preparation of necessary access to systems and procurement of new hire information pertinent to their employment.
Job Specification:
  • Graduate of any 4/5 year course preferably in Industrial Engineering, Administrative Management or any in the related field.
  • At least 4 years' experience in the related field
  • Able to multi-task and must have strong organizational skills particularly in relation to managing multiple priorities and tasks in order to assist in the overall preparation of operational plan & schedule.
  • Ability to understand business requirements and translate them into operational requirements
  • Must be detailed-oriented and has the ability to work in a fast-paced environment
  • Can communicate well in English both oral and written.
  • Advanced knowledge on Excel and other Microsoft applications are required

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