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Part-time Customer Service Retention Specialist

2 to 4 Years
Part timers are welcome
High School Graduates are Welcome

Nations Info Corp

Established in 2005
201-500 Employees
JDN Square, P. Remedio Street, Banilad, Mandaue City, Cebu
Total vacancies for this job title: 10
Posted On: September 14, 2021
Job ID: 387760

Details

Customer Service - Retention Specialist - Remote

 

Job Description 

 

Nations Info Corp is looking for an experienced Retention Specialist working part time to service our rapidly growing subscriber base. In our exciting, fast-paced environment, you will be a front-line representative, in charge of delivering exceptional customer service to subscribers by telephone and email. You will process new orders, and work diligently to retain current customers, describe products and services, process cancellations, issue refunds, and ensure customer satisfaction. Preferred candidates should have prior sales or retention experience. Customer service experience is a plus! 

 

This position is a remote opportunity, however, candidates must be able to come to the center occasionally for training, meetings and special events.  Note: the first and last day of training is onsite and the remainder of training is virtually.  Candidates must be available for a 4 hr shift between 7:00am-1:00pm pst Monday - Friday and able to work one Saturday or Sunday during the month. The planned work week is 20 hours, however, candidates may request additional hours or may volunteer to fill periodic schedule gaps.  In either case, the schedule will not exceed 30 hours.

 

Responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly, providing quality service and support

  • Diligently work to retain current customers by offering

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and document interactions appropriately

  • Troubleshoot customer issues over the phone

  • Maintain a balance between company policy and customer benefit in decision making

  • Handles issues in the best interest of both customer and company

Skills and Qualifications

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Excellent listening skills

  • Strong commitment to customer satisfaction

  • Demonstrate passion for excellence with respect to treating and caring for customers

  • Takes initiative

  • The ability to analyze and resolve customer issues with minimal supervision

  • The ability to sell to and retain customers

  • The ability to analyze and resolve customer issues with minimal supervision

  • Demonstrates patience, and can maintain a positive attitude

  • Possess a strong work ethic and team player mentality

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