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Customer Service Representatives

No Experience
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2 Bldg., Geonzon Street, IT Park, Apas, Cebu City, Cebu
Posted On: September 20, 2021
Job ID: 387735

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Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
 
CUSTOMER SERVICE REPRESENTATIVES
 
Qualifications:
  • Graduate of any Bachelor’s degree
  • Undergraduates are welcome to apply
  • Must have good English communication skills
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
  • Willing to go back on-site once recalled
Responsibilities:
  • Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
  • Resolve problems and issues in a professional manner and engage with customers to identify additional needs
  • Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
  • Achieve challenging individual, team and contact center targets
*What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply

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