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Claims Insurance Associates | 150,000K Signing Bonus*

₱15,000 - 25,000 per month
1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1989
5001-10,000 Employees
16/F Ebloc2 Bldg., Geonzon Street, IT Park, Apas, Cebu City, Cebu
This is An URGENT Job Vacancy
Posted On: August 31, 2021
Job ID: 387731

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*Join Accenture, the leading and one of the most established organization in the world and get PHP 150,000 Signing Bonus!*
Customer Service Representative – Group Life and Disability Insurance:
  • Manages incoming telephone calls, emails, and/or faxes for the following lines of business:​
    • Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
    • Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status
  • Responds to customer inquiries with timely and accurate information;
  • Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
  • Utilizes resources and tools to accurately respond to customer inquiries;
  • Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
  • Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead
  • Graduate of any college degree or holds a High School Diploma with at least 12 months of work experience
  • Minimum of 6 months Contact Center experience preferably in a customer service-facing role
  • Working knowledge of Life and Disability insurance management process and ability to interpret and apply member contracts and benefits is an advantage
  • Excellent written and verbal communication skills in English
  • Excellent computer navigation and data organizational skills with ability to learn new systems, tools, applications
  • Critical thinking skills or ability to gather and analyze facts/data to make a decision from judgment
  •  Ability to multi-task: effectively rotate concentration smoothly and entirely from one activity to another
  • Strong attention to detail and time management skills
  • Willing to work in Accenture Cebu
  • Willing to go back on-site once recalled
​Why join Accenture?
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  •  Employee stock purchase plan
  •  Retirement plan
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities
*Terms and Conditions apply:

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